FEVO - New York, New York

Jay Powell

Did not receive all of the basketball digital tickets I purchased so I emailed them asking why I only received one of the four games purchased. Within five minutes of my email, I received a reply with links for the remainder of the games. Their service was very prompt, especially since it was 6pm PST and got the tickets to me within a few minutes.

Great service and very responsive to my request. Excellent customer service.

Shauna Poston

Incredible staff. We recieved a voucher for a sens game and we slept on the registration dates. I emailed to see if they could help me out. I assumed they would say no, you didn't read the print at the bottom and have a nice day. To my surprise they quickly re-opened the registration for us to redeem the voucher days after the period closed. Very pleased with the service provided. Thank you!

Christopher Howell

Bought tickets to an event but couldn't access them. Emailed their support team and got an immediate response from Miren. Took less than a day to get the issue resolved. Customer service is top notch!

Kate Callahan

My ticket purchase was seamless but then I had a personal issue that required customer service. I was impressed by how quickly a real person contacted me to take care of the issue and how fast they resolved it. In a world of automation it was a pleasant surprise. I look forward to my next Fever experience.

Robert Smith

I bought tickets early in the morning and they released more seats later in the day for the same price. The new seats were better than the ones I purchased. I was a little upset they released better seats hours after I bought mine. However, Zach Koncek from customer service was able to exchange my seats for the better ones without any additional cost! I appreciate the customer support and their quick response. I will be using FEVO more after this since their customer service email is reliable and quick.

karen stryker

I have used deco a few times to purchase tickets to events and both times had to contact customer support for my own mistakes made. They are quick to respond, helpful and always very pleasant. The prices are amazing and I will definitely continue to use in the future! Bethany was amazing helping with my latest mistake. Thank you for the support!

Lucy Bell

I had accidentally purchased two tickets for a hockey game (don't ask) and freaked out because I was out $300! I emailed the Fevo customer support and got a reply within 3 hours and worked with Zach of Fevo's customer support to get my refund. Within two days of first contacting their customer support, I was able to get confirmation that my refund was accepted and my refund request was handled by Zach alone and not bounced around to different representatives. Overall, a very professional and positive experience.

Jessica Leyendecker

Customer service was excellent! I purchased tickets and forgot to apply a discount code. I reached out to FEVO customer support for assistance but I assumed it was a long shot to get any sort of help. However, I got an email later the same day and they resolved the issue within 24 hours and I received a refund.