Extra Space Storage - North Bergen, New Jersey

Charles Crugnola

If I could rate it any lower I would. I rented and paid for one year in advance for a 5x5 storage unit at the North Bergen location. When I opened the unit, it measured 3.5' x 4'. I went back to the manager (young lady) to complain. Her reply was that all the facilities owned by Extra Storage advertise the same sizes but the units at each differ in size. I requested another unit measuring 5x5 to compare and was told the only other size they have available was 10x10 (which I would guarantee didn't measure that size) and it would cost a lot more or I can have my money returned. In addition the have a row of parking spaces for customers who has indoor units, I was told that is the only area where I should park my car. Unfortunately, all those spaces are taken up by tractors drivers to whom they rent those spaces. Since I needed the unit that day, I had no choice. I am appalled that this even happens. Buyer beware!
My hope is that someone from Extra Space Corporate reads this email. I will be more than happy to speak with the.

Yohan Autie

Amazing service! Best location by far compared to all the other units everywhere else. The customer service is amazing at this location and they are always willing to help! Go ahead and speak to Kat and she will definitely be able to help you! The manager, Jose, is also very helpful always! Thank you again!

anna mq

A fantastic storage manager helped me find the perfect unit and made the process so accommodating. The facility is spotless and climate-controlled. Highly recommend!”

Daniel Bonastia

Kat is the ultimate when it comes to finding the perfect unit that you’re looking for. I came in there was a whole bunch of junk, not knowing what to do, but this woman guided me in the right direction and knows about the sizes of the storage units and is extremely knowledgeable in that field, so I tip my hat to her. She deserves a lot of credit thank you Kat P. Jose Hernandez also helped greatly. I mean Jose was the man that the man to see right there

Sonia

We have been looking for storage unit for sometime and found this location with the right price and the best manager, Jose!
He was incredible, he made us feel confident of our decision to trust this company and this location to store our belongings.

He gave us a tour, and gave us tips on how to store our belongings and the best way to move our stuff. It was incredibly easy to talk to him and he answered all our questions and concerns.

Extremely happy with our decision!

Thank you Jose!

Kat Rodriguez

I was having trouble finding my storage and getting access and Mario didn’t hesistate to help. We figured out the door wasn’t working, helped me locate my storage , figure out the lock, and even helped move some things in. I was soo happy by the end. I’m glad I chose this extra storage space location. If the rest of the crew is like Mario I’m one happy customer. Great service! Thank you Mario =D

Daniel Monteagudo

I had an excellent experience with this storage facility! The location is clean, secure, and easily accessible. The staff was friendly and helpful, and the pricing was very reasonable.

Elizabeth G

Jose was exceptionally patient and efficient! He was so helpful and very kind. He is very accommodating!